“In a competitive marketplace, LIU differentiates itself by offering great customer service,” notes Jonathan Schmiegel. “Our products are excellent – but it’s the service that makes people happy.” Schmiegel, who has focused primarily on Commercial D&O for the past eight years, believes that a key aspect of good service is understanding the industry and situation at hand. “We deal with 30 or more industries,” he says, “each with its own evolving risk-protection needs. I take the time to learn the specific details of a client’s situation so I can speak to their needs in an intelligent manner. For me, staying ahead of industry trends is part of what keeps my job interesting. There’s something new every day.” In Schmiegel’s experience, LIU supports his case-by-case approach wholeheartedly. “LIU has a direct focus on the customer,” he points out. “This helps us as a company, and it makes me a smarter, more well-rounded underwriter.”